Customer Care
Shipping Policy
Last updated: October 9, 2026
We ship worldwide from our U.S. and Asia-Pacific order processing centers. Here is what to expect from the moment you place your order to the day it arrives at your door.
Shipping at a Glance
- FREE shipping on orders of $39 or more
- $11.98 flat rate on orders under $39
- 1–3 business days to process your order
- 7–15 business days for most orders to arrive after shipping
- Worldwide delivery from our U.S. and Asia-Pacific centers
1. Shipping Rates
Your shipping cost is shown at checkout before you pay:- Orders of $39 or more: FREE shipping
- Orders under $39: $11.98 flat rate
2. Order Processing
Orders are usually processed within 1 to 3 business days after payment is confirmed. Business days are Monday through Friday, excluding holidays.
Orders shipping to North America and South America are handled by our U.S. order processing center. Orders shipping to Europe, Asia, and Oceania are handled by our Asia-Pacific order processing center.
3. Carriers & Delivery Times
Orders shipping to North America are usually delivered through local postal services and courier networks, such as USPS, DHL, or similar carriers, depending on your destination and the available service route. Orders shipping to other regions may be delivered by SF International or other trusted international and local delivery partners.
Most orders arrive within 7 to 15 business days after they have been processed and handed to the carrier. Your total wait time is the processing time plus the delivery time, and it may vary by destination and carrier route.
4. Order Tracking
When tracking information becomes available, we will share it with you so you can follow your package. Tracking may take a few days to show updates after your parcel is handed to the carrier. You can also email [email protected] with your order number at any time for an update.
5. International Orders, Customs & Duties
International shipments may be inspected by customs in the destination country, which can add time to delivery. Any import duties, taxes, or customs fees charged by your country are the responsibility of the recipient and are not included in our product or shipping prices.
Shipping to Brazil: Brazilian customs requires the recipient’s valid CPF or CNPJ tax identification number. Please enter it in the Order notes field at checkout. We may share this number with our fulfillment partners, carriers, and customs authorities as needed for customs clearance. Missing, incorrect, or mismatched information may delay clearance or cause the parcel to be returned.
6. Shipping Address
Please double-check your shipping address before placing your order. Incorrect or incomplete address information can delay delivery or cause your parcel to be returned. If you notice a mistake, contact us as soon as possible and we will do our best to update it before your order ships.
7. Delays Outside Our Control
Delivery may occasionally be affected by customs review, holidays, weather, carrier delays, peak shopping seasons, local delivery conditions, or other factors outside our control. Because of these variables, we cannot guarantee an exact delivery date or transit time. We will always do our best to process your order promptly and keep you updated.
Questions About Your Order?
Our support team is happy to help. If your order arrives damaged, defective, or incorrect, please see our Returns Policy.
Email: [email protected]
WhatsApp: Message us