Customer Care
Returns & Refund Policy
Last updated: October 9, 2026
We want you to love what you ordered. If you are not satisfied for any reason, you have 30 days from delivery to request a return and refund — even if you have already opened and used the product.
Our 30-Day Promise
- 30 days from delivery to request a return
- Opened and used skincare and cosmetics are eligible — try it before you decide
- Full refund of the product price to your original payment method
- Damaged, defective, or wrong item? We cover the cost of making it right
1. Our 30-Day Return Window
You can request a return within 30 days after your order is delivered. This includes skincare and cosmetics: you are welcome to open and use the product during this time to see how it works for you. If it is not right for you, just let us know before your 30 days are up.
2. How to Start a Return
- Contact us first. Email [email protected] within 30 days of delivery with your order number and the reason for your return.
- Get approval and return instructions. We will review your request and reply with a return authorization and the address to send your return to. This address may be different from where your order shipped from.
- Ship your return. Send back the products from your order, including any opened items, along with any gifts or bonus items that came with it. We recommend using a trackable shipping service.
- Get your refund. Once your return arrives and has been checked, we will issue your refund.
3. Returning Opened Skincare & Cosmetics
Opened and partially used products are eligible for a refund within the 30-day window. When you return them:- Send back the original containers, even if they are partially used
- Include any unopened items from the same order in their original packaging
- Make sure products have not been intentionally damaged
4. Refunds
Changed your mind or not happy with the product? We refund the full price you paid for the products you return. Return shipping costs are your responsibility, and original shipping charges (if any) are not refundable.
Bought more than one? If you ordered multiple units at a quantity discount, your refund is based on the discounted price you actually paid per unit.
How you are refunded. Refunds are issued to the original payment method used for your order. We cannot send refunds to a different card, account, or payment method. Depending on your bank or PayPal, it may take 5–10 business days for the refund to appear.
5. Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at [email protected] with your order number. To help us review the issue, we may ask for photos or videos of the item, its packaging, product labels, or the shipping label.
Once confirmed, we will send a replacement or issue a full refund. You will not pay for return shipping or any other cost.
6. Items Not Eligible for Return
We are unable to accept:- Return requests made more than 30 days after delivery
- Items shipped back without prior approval from our support team
- Products that were not purchased from glintingeyes.com
- Products that have been intentionally damaged
Need to Start a Return?
Our support team is here to help. Send us your order number and we will take it from there.
Email: [email protected]
WhatsApp: Message us