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FAQ

Browse our products, click “Add to Cart,” then go to your cart and select “Checkout.” Enter your shipping address, choose a payment method, and place your order. You’ll receive a confirmation email once it’s complete. You can check out as a guest or create an account to track orders more easily.

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay. All payments are processed through a secure, encrypted connection, and we never store your full card details.

We offer FREE shipping on all orders of $39 or more (based on your order subtotal after discounts). For orders under $39, shipping is a flat rate of $11.98. Your shipping cost is always shown at checkout before you pay. See our Shipping Policy page for full details.

Orders are usually processed within 1–3 business days after payment is confirmed. Once shipped, most orders arrive within 7–15 business days, depending on your destination and carrier. Delivery may take longer during holidays, peak sales periods, or due to customs review for international orders. See our Shipping Policy for details.

Yes! We ship to all 50 U.S. states, including Alaska and Hawaii, as well as U.S. territories, APO/FPO addresses, and most countries worldwide. Delivery to these locations may take a few extra days. For international orders, any import duties or taxes charged by your country are the responsibility of the recipient.

 

When tracking information becomes available, we’ll share it with you so you can follow your package. Tracking may take a few days to show updates after your parcel is handed to the carrier. You can also email us at [email protected] with your order number at any time for an update.

 

We offer a 30-day return policy from the date of delivery — and that includes skincare and cosmetics you’ve already opened and used. If you’re not satisfied for any reason, email us at [email protected] with your order number before your 30 days are up. Once your return is approved, we’ll send you return instructions. Please send back all products from your order, including opened containers (even if partially used). Once we receive and inspect your return, we’ll refund the full product price to your original payment method within 5–10 business days. Return shipping is the customer’s responsibility unless the item arrived damaged, defective, or incorrect. See our Returns Policy page for full details.

We’re sorry about that! Please contact us within 7 days of delivery at [email protected] with your order number and a photo of the item. We’ll send a replacement or issue a full refund at no extra cost to you. Our support team is available Monday–Friday, 9 AM–5 PM ET.

 

What Our Customers Say

Dana R.
Dana R.
Columbus OH
"I have a hallway mirror I'd learned not to look at after work. Around week three I walked past it and didn't flinch. That's the whole review. My husband hasn't noticed anything, which tells you it's not theatrical — but I'm not the one who has to live in my 5 PM face all day. I am."
Marissa T.
Marissa T.
Scottsdale AZ
"I’ve spent probably four thousand dollars on firming products in ten years. I ordered two bottles specifically so I could say I gave it a fair shot before writing it off. Week two, nothing. Week four, my foundation stopped collecting in the line by my mouth by mid-afternoon. Same foundation I’ve used for three years. I reordered five."
Angela K.
Angela K.
Portland OR
"I bought this for my jawline and the first thing that changed was the crepey texture on my neck — visible in daylight by about day twelve. Jaw took closer to six weeks. If your neck is the thing bothering you, start here."
Priya S.
Priya S.
Austin TX
"Docking a star because I expected more by week four and got frustrated. Real change for me landed around week seven. It works, but if you’re the kind of person who quits products at day ten — and I almost was — buy enough that quitting feels wasteful. That’s genuinely the only reason I’m writing this review."
Robert M.
Robert M.
Tampa FL
"Used one bottle for thirty days. Skin felt better, texture smoother, but the jaw slackness I wanted resolved didn't change enough in 30 days. Returned under their guarantee without hassle, which I respect."
Karen M.
Karen M.
Denver CO
"I turned 44 in June and had a mini panic attack when my sister sent me candid photos from an outdoor lunch. My jawline in profile looked completely soft and undefined—like my lower face was melting into my neck. I bought this essence purely because of the NAD+ science. Two weeks in, my skin felt noticeably springier. By week five, that doughy slackness along my jaw was replaced by a clean, tight line. I don’t dread candid photos anymore."

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